Widerrufsrecht
At Diamond Card House, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Returned with original accessories, tags, and included materials
- Free from damage, alteration, misuse, or excessive wear
- Accompanied by your order number or other valid proof of purchase
Items that do not meet these conditions may not qualify for a refund.
2. How to Request a Return
Please contact Diamond Card House before sending any item back.
When requesting a return, please provide:
- Your name
- Order number
- Product name
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Do not send a return to the business address unless you have received return instructions from us.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or additional information to evaluate the issue. Depending on the circumstances, we may offer:
- A replacement
- A full refund
- Another appropriate resolution
If the issue was caused by an error on our part, we will work with you regarding the return shipping arrangements.
4. Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, or another reason not caused by Diamond Card House, the customer is generally responsible for return shipping costs.
If the item is damaged, defective, or incorrect due to an error on our part, we will work with you regarding the applicable return shipping arrangements.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
5. Refunds
Once your returned item is received and inspected, we will determine whether the return meets our eligibility requirements.
If your refund is approved:
- The refund will generally be issued to the original payment method.
- Processing times may vary depending on your bank, card issuer, or payment provider.
- You will be notified when the refund has been processed.
Diamond Card House does not control the processing time of banks or third-party payment providers.
6. Partial or Denied Refunds
A return may be refused or a refund may be reduced where permitted by law if:
- The return is requested after the 30-day return period
- The item has been used or damaged after delivery
- Components or accessories are missing
- The product has been altered or misused
- The item does not meet the return conditions described above
7. Exchanges
If you would like to exchange an item, please contact us before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the return process described in this policy may apply.
9. Final Sale Items
Items clearly identified as final sale may not be eligible for return or refund, except where otherwise required by applicable law.
10. Refund Delays
If you have been notified that your refund was processed but have not received it within a reasonable period:
- Check your bank or payment account.
- Contact your card issuer or payment provider.
- If you still have not received the refund, contact Diamond Card House.
11. Contact Us
Diamond Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
For return or refund questions, please contact us before sending any merchandise back.
12. Changes to This Policy
Diamond Card House may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.