Versand
At Diamond Card House, we work to process and ship orders as quickly as possible. Please review the information below for details about order processing, shipping times, and delivery.
1. Order Processing
Orders are generally processed within 0–1 business days after successful order and payment confirmation.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been processed and shipped, tracking information will be provided when available.
2. Shipping Time
Our estimated shipping time is:
- Handling/Processing: 0–1 business days
- Shipping: 3–7 business days
- Estimated total delivery time: approximately 3–8 business days
Shipping times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs or regulatory requirements, and other circumstances outside our reasonable control.
3. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Diamond Card House is generally not responsible for delays or delivery issues caused by:
- Incorrect addresses
- Incomplete addresses
- Outdated addresses
- Missing apartment or unit numbers
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to help, but address changes cannot be guaranteed after an order has been processed or shipped.
4. Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number is created.
5. Delayed or Lost Packages
Delivery delays may occur due to circumstances such as:
- Carrier delays
- Weather conditions
- Holidays
- Incorrect or incomplete addresses
- Customs or regulatory procedures
- Unforeseen circumstances outside our control
If your order appears to be significantly delayed or lost, please contact Diamond Card House so we can assist you where possible.
6. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We may request photographs of the package and product, as well as your order information, to evaluate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
7. Shipping Costs
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the order, destination, or available shipping options.
8. Delivery Issues
If your tracking information shows that your order has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Checking with household members or others who may have accepted the package.
- Reviewing the carrier's tracking information.
- Contacting Diamond Card House if the package still cannot be located.
9. Contact Us
For questions about shipping or delivery, please contact:
Diamond Card House
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
10. Changes to This Shipping Policy
Diamond Card House may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated revision date.